Dealing with Difficult People/Understanding Legal Issues with Homeowners & Insurance

Dealing with Difficult People

 This highly interactive workshop is designed to educate participants on strategies to resolve conflict at the workplace and how they can increase productivity through effective management of different personalities.

 

 

Understanding Legal Issues with Homeowners & Insurance

This highly interactive session is designed to equip insurance professionals with knowledge and understanding to handle and address key legal issues which may arise in homeowners policies.

 

Dealing with Difficult People  On completion of this workshop, participants should be able to:

• Apply conflict resolution strategies to all situations within the workplace.
• Identify various personality types
• Increase productivity through effective management of different personalities.
• Recognize impending conflict within workspaces
• Effectively employ conflict de-escalation strategies.
• Give negative and positive feedback
• Develop assertiveness as a skill

    Understanding Legal Issues with Homeowners & Insurance At the end of the session, participants will:

• Understand the types of ownership, how ownership can be conveyed in language of the documents
• Become familiar with the key elements of:
• Agreement for Sale
• Deed of Conveyance
• Certificate of Title
• Certificate of Comfort
• Deed of Mortgage
• Pre-sold homes
• Deed of gift
• Understand how to address insurance issues in various circumstances such as:
  • Multiple owners, one named insured
  • Death of the insured, or a co-owner

Dealing with Difficult People Facilitator: Jeneice De Coteau, Certified Mediator Ms. Jeneice De Coteau has been trained in the field of Mediation at both the Dispute Resolution Centre and the Conflict Resolution and Mediation Centres of Trinidad and Tobago and is currently a certified Mediator by the Mediation Board of Trinidad and Tobago. Ms. De Coteau has been formally trained as a Counsellor with the University of the West Indies – Open Campus.     Understanding Legal Issues with Homeowners & Insurance Facilitator: Sarita Parsad Sarita Parsad is an Attorney-at-law who currently holds the position of Head, Legal & Compliance at Trinidad & Tobago Insurance Limited (TATIL) where she is responsible for all compliance related issues across T & T and Barbados. She has fifteen (15) years’ experience in the industry and is versed in dealing with insurance regulatory matters and all issues pertaining to insurance property and casualty claims. Ms. Parsad is a highly qualified professional holding an MSc in Insurance & Sustainable Risk Management from Glasgow Caledonian University, UK Masters in Law Degree (LLM, Corporate and Commercial Law) from the University of the West Indies, a Master’s Degree in Business Administration (MBA) from Henley School of Business, UK, a Bachelor of Laws Degree (LLB) and an Advanced Diploma (ACII) from the Chartered Insurance Institute in the UK where she is a Member of the Society of Claims Professionals. She is currently enrolled in the Fellowship Program at the Chartered Insurance Institute. Sarita also provides her expertise on compliance and education in the insurance industry as an active member of ATTIC’s FRAC Committee and the TTII’s Council of Trustees.