This highly interactive workshop is designed to educate participants on strategies to resolve conflict at the workplace and how they can increase productivity through effective management of different personalities.
On completion of this workshop, participants should be able to:
- Apply conflict resolution strategies to all situations within the workplace.
- Identify various personality types
- Increase productivity through effective management of different personalities.
- Recognize impending conflict within workspaces
- Effectively employ conflict de-escalation strategies.
- Give negative and positive feedback
- Develop assertiveness as a skill
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