This workshop provides participants with knowledge and insight on the motor insurance claims handling process.
At the end of the session participants should:
- Understand the motor policy and the scope of cover which can result in a claim.
- Become familiar with motor insurance claims procedures and systems.
- Identify the differences in dealing with own damage and third-party losses.
- Understand the role of the adjuster / investigator in determining the extent and value of the loss
- Understand various adjudication protocols in order to achieve a resolution to the loss.
- Understand claims settlement and the discharge of liability.