Mastering Customer Service Essentials
This workshop focuses on key customer service essentials: identifying
customer needs, understanding your clientele, and building customer-centered policies. By adopting a modern and insightful approach, you will empower your team to not only meet but exceed customer expectations.
Labour Law Part 2 -The Industrial Relations Act and The Maternity Protection Act
This interactive workshop is designed to provide participants with knowledge on the framework by which trade disputes are handled under the Industrial Relations Act Chap. 88:01(IRA). Participants will also understand ILO Conventions No 003 (Maternity Protection 1919), No 103 (Maternity Protection Revised 1952) and No 183 (Maternity Protection 2000) have moulded the Maternity Protection Act Chap 45:57 and understand what are the rights of a pregnant worker and the obligations of the employer to that worker.
Mastering Customer Service Essentials
At the end of the session, participants will:
• Understand customer needs identification
• Gain an appreciation for understanding clientele and segmentation
• Understand building robust customer-centered policies
• Gain an insight into metrics and continuous improvement
Labour Law Part 2 -The Industrial Relations Act and The Maternity Protection Act
At the end of the session, participants will:
- Understand what is meant by the terms collective bargaining, rights disputes and interest disputes.
- Become familiar with the process by which trade disputes are handled.
- Describe what is meant by progressive discipline, due process and principles and practices of good industrial relations.
- Become familiar with what a pregnant worker is entitled to from the employer.
ur Law Part 2 -The Industrial Relations Act and The Maternity Protection Act
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