Market Conduct: The Key to Customer Retention and The Equal Opportunity Act & You

Market Conduct – The Key to Customer Retention Mr. Ulric Miller is certainly no stranger to the Insurance Industry and has over 45 years’ experience. More specifically, his role as a TTII lecturer and trainer has spanned a diverse range of subject areas namely Long-term Insurance Business, AML/CFT/CPF, strategic planning and Ethics. His historical roots run deeply in the TTII, as he also served as President of the Council of Trustees. Regionally, he has held the position of 1^st Vice President of the Association of Insurance Institutes of the Caribbean (AIIC). He has also served as an adept change manager with special experience in leveraging IT, possesses a highly successful track record in Customer Relationship Management, Strategic Management and Scenario Planning. His unwavering dedication to leadership and management is reflected in his service as a member on various state and private boards.   Mr. Miller holds the designation as a Fellow of the Life Management Institute which demonstrates his in-depth knowledge and expertise in the field of long-term insurance management. Among his other accolades are Certified Anti-Money Laundering Specialist (CAMS) and Associate in Insurance Regulatory Compliance (AIRC).     The Equal Opportunities Act and You Haran Ramkaransingh is the Director of the Legal Unit at the Equal Opportunity Commission, where he provides advice and guidance to the Commission and staff on the discharge of the Commission’s statutory mandate. He is a highly qualified professional holding Bachelor of Law Degree (Hons) from the University of the West Indies, a Legal Education Certificate from the Council of Legal Education and an International Master’s in Business Administration from the Lok Jack Graduate School of Business of the UWI. Among his other accolades, Mr. Ramkaransingh was a member of the Council of the Law Association of Trinidad and Tobago from 2006 to 2012 and has worked within a number of sub- committees for that association. He also published two articles on Contingency Fees and the Legal Profession of Trinidad and Tobago for the Law Association of Trinidad and Tobago.