Ethical Applications of AI for Insurance

This workshop focuses on the ethical implications of AI tools in insurance, including customer-facing chatbots, claims automation, and more. Participants will understand the need for fairness, accountability, and transparency in deploying AI.

At the end of the session, participants would have covered the following:

• AI Biases and Fairness: Discuss case studies on algorithmic discrimination in pricing and claims.
• Accountability in Automation: Explore how to retain human oversight in AI-driven decisions.
• Ethical Case Study: AI discrimination in automated claims denial in health insurance.
• Drafting AI Guidelines: Create a framework for the ethical use of AI in insurance operations.

Chenoa brings 13+ years of local and regional experience in omnichannel communications work for diverse sectors from FMCG to financial services to telecommunications to oil and gas. Formerly, she held positions at Caribbean Ideas Limited in Trinidad and the Economist Intelligence Unit and Economist Conferences, in London. She has planned and executed end-to-end communications strategy in service of major digital marketing campaigns, managed media monitoring and crisis communications for clients such as bmobile, Prestige Holdings and Republic Bank, and provided communications consulting, business writing and support services to clients including Unit Trust Corporation, TSTT Corporate and Massy Group. Chenoa, a Rhodes Scholar, holds degrees from Bryn Mawr College and Oxford University. She believes that good communications strategy is essential to create lasting connections between customers and companies, in the potential for digital to provide elegant solutions to business challenges, and that reputation management ought to be embedded in operational best practice.