Dealing With Difficult People

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Price: $0.00

October 6, 2021

The training falls under the category “Other” and you will eran 3 CPD credits on completion of this online workshop.

Learning Outcomes:

At the end of this workshop participanst should be able to

Apply conflict resolutions strategies to all situations in the workplace.
Indentify various personality types.
Increase productivity through the effective management of different personalities.
Recognise impedeing conflict within the workspaces.
Efectively employ conflict de-escalation strategies.
Give negative and positive feddback.
Develop assertiveness as a skill.

Facilitator -Ms. Jeneice De Coteau

Ms. Jeneice De Coteau has been trained in the field of Mediation at both the Dispute Resolution Centre and the Conflict Resolution and Mediation Centres of Trinidad and Tobago and is currently a certified Mediator by the Mediation Board of Trinidad and Tobago. Ms. De Coteau has been formally trained as a Counsellor with the University of the West Indies – Open Campus.

Bookings are closed for this event.