Customer Service: Making the Difference 1
This is the first of a two (2) part series that is designed to enhance the skills of participants through educating them on customer service best practices.
The Data Protection Act and You
This highly interactive session is designed to provide participants with knowledge and understanding of the Data Protection Act and the importance of data protection for insurers and insurance professionals.
Customer Service: Making the Difference 1
At the end of this session, participants will gain an understanding and appreciation of customer service in the following topic areas:
- Importance of Answering the Telephone Professionally
- Importance of Promptness
- Professional and Courteous Communication
- Customer Experience
- How telephone professionalism influences business success
- Professionalism in the Reception Area
- Key Elements of Professionalism
- How excellent customer service fosters loyalty and encourages customers to stay with a company.
The Data Protection Act and You
At the end of the session, participants will be able to:
- Understand key requirements of the Data Protection Act of T&T
- Understand the importance of data protection for Insurers and others working in the insurance industry
- Understand implications for data breaches
- Understand risk mitigants to deal with data breaches