This workshop provides participants with knowledge and insight on the motor insurance claims handling process.
At the end of the session participants should:
• Understand the motor policy and the scope of cover which can result in a claim.
• Become familiar with motor insurance claims procedures and systems.
• Identify the differences in dealing with own damage and third-party losses.
• Understand the role of the adjuster / investigator in determining the extent and value of the loss
• Understand various adjudication protocols in order to achieve a resolution to the loss.
• Understand claims settlement and the discharge of liability.
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