Human Relations in Claims Handling

The Human Relations in Claims Handling workshop provides participants with knowledge and understanding of the nature and importance of managing the relationships during the claims handling process. It looks at the need for the claims personnel to understand their role in the claims department and how human relations is critical for the continued success of an insurance company.

At the end of the session, participants will be able to:

• Describe the role of the claims department
• Explain the importance of service standards and managing customer expectations
• Understand the different parties to an insurance claim
• Explain the importance of the following in claims handling:
• service standards and managing customer expectations
• understanding people
• culture
• communication
• moral issues
• Understand the Regulatory requirements in Trinidad and Tobago for proper claims handling.

Ms. Uthra Ramnarine-Hill is a Chartered Insurer with over twenty (20) years’ experience in the industry. She is an Associate of the Chartered Insurance Institute and the American Institute for Chartered Property and Casualty Underwriters. Ms. Ramnarine-Hill also holds a B.Sc. (Hons) in Management from the University of London. She has extensive experience in underwriting, claims management, reinsurance, compliance and audit and currently holds a senior position with one of the leading Insurance groups in the Caribbean.