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The Trinidad and Tobago Insurance Institute is committed to delivering the highest quality of customer service to all of our students, customers, members and other stakeholders. We ensure that all customer contact is:
We achieve this by:
The TTII recognizes the importance of obtaining customer feedback and utilizes that information to improve our processes and services offered. We also seek to incorporate best practice solutions into all aspects of our work.
The TTII is aware that customers may not always be 100% satisfied with the service that they receive and is committed to ensuring that any complaints are dealt with effectively and consistently. Additionally, all issues are thoroughly investigated to identify ways to prevent repeat occurrences and improve procedures where necessary.
All complaints are acknowledged within five working days and customers are kept informed of the progress of their enquiry.
All enquiries should be directed to:
The Manager/Director of Education
Charges and fee structure
The TTII’s pricing policy will afford students the opportunity to receive quality education and training in a cost effective manner, while still enabling the Institute to meet its financial obligations. The relevant programme brochures in the "Courses" section contains the pricing information and students are informed of changes in a timely manner.